We set ourselves stringent standards of service which are monitored, throughout the life of the claim, to ensure compliance with agreed criteria.

Our flexibility enables us to meet individual Client requirements.

We are FSA compliant and fully embrace the principles of Treating Customers Fairly.

We believe in delivering cost effective solutions.

As fees represent only one element of claims spend, we strive to reduce the cost of claims, while maintaining quality, service and Customer Care.

Alternative fee solutions including performance related mechanisms can be explored.